MOST FREQUENTLY ASKED QUESTIONS
Will Aquila Hotels update its cleaning practices & procedures?
To make your stay with us safe and hygienic, Aquila Hotels work with professional disinfectants, certified according to European Standard EN14476.
We follow the procedures given to us by Diversey, a global leader in cleaning and hygiene solutions.
This makes us confident to welcome you in a secure space, in line with the recommendations of the WHO and the European Centre for Disease Prevention and Control.
Will the frequency of room cleaning be increased?
Room preparation prior to guest arrival has been adapted to Covid-19 protocols, for all in-room furnishings and surfaces with particular attention paid to high-touch items.
Guests may choose to opt-out of room cleaning services during their stay.
How often are public areas cleaned?
Public areas cleaning frequencies ensure proper hygiene according to national standards.
The regular cleaning and disinfecting in public spaces is performed with a focus on high-touch items, the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, escalator and stair handrails, bar and dining surfaces, etc.
The Diversey auditing solution helps pinpoint areas that require improvement. This can optimize cleaning practices & reduce the risk of cross-contamination.
Is there in place increased cleaning, maintenance & filter changes of air handling units?
Cleaning of air handling & maintenance is in place as per Covid-19 protocol.
- SOCIAL DISTANCING – GUEST CONTACT
Will Aquila Hotels be using signage in the lobby & public areas to remind guests to maintain social distancing?
Yes, as per national guidelines.
What hygiene and safety items are being used and made available to the guests?
Within hotel premises, antiseptic, disposable face masks & gloves are available, when imposed by Covid-19 protocols, free of charge.
Are there limits on how many people can assemble in lobbies or other public areas?
In general, as per national standards, it is 1 person per 2 m. We are following the social distancing measures. Signage in public spaces will remind our guests to maintain required social distancing.
Reception: Floor markers are also placed at the reception area, so an extra level of precaution is provided, for our guests and our associates.
Restaurants: we have revised seating arrangements according to occupancy limitations to adhere to state & local, physical distancing guidelines.
Tables, seating chairs, menus & mobile payment devices will be disinfected and wiped down before and after each seating. We will continue to adjust our food service in accordance with food safety recommendations.
Room service will also continue to operate under strict measures to ensure your safety.
- FOOD SAFETY – FOOD & BEVERAGE OPERATION
Will you be modifying operational practices for in-room dining and designing new approaches to buffets?
In-room dining: Hazard Analysis & Critical Control Point system (HACCP) will apply, along with the implementation of all guidelines referring to COVID-19 protocols.
When buffet service is being provided, we implement additional hygiene precautions such as:
Social distancing, hand hygiene precautions, face masks, “floor marks” in front of service stations, bars, etc. to avoid queuing of guests.
Will all-inclusive service be limited?
Τhe variety and the assortment will not be limited.
However, new standards in services may apply according to national regulations.
The Aquila Premium All-Inclusive experience may look different in this new environment, but it will feel the same.
- CHECK-IN – CHECK OUT
How check-in & check out will be conducted?
We have invested in new technologies in order to offer you an upgraded and safe experience.
Pre-check-in service will be provided to our guests, so queues and crowded stations are avoided.
A simple visit to reception to get your room key is only required.
Also, all menus of the hotel will be available to our guests’ mobile devices via QR code.
Do I need to have any medical documents with me?
Please, refer to the guidelines of your country, or contact directly your travel agent.
- KIDS CLUB
Club’s facilities & services will be offered?
Our kid’s club staff has been well trained according to COVID -19 Health and Safety protocols, whereas we have also adjusted the programs offered in order kids between 3-12 years old to have an enjoyable time, always having their safety as our main priority.
- BEACH & POOL FACILITIES
Sunbeds & Umbrellas, will be available to guests?
Ample space for sunbeds & umbrellas is provided by the pools & the beach in accordance with national standards practicing social distancing.
– The use of the sauna and the indoor swimming pool is according to Greek Covid-19 protocols prohibited until further notice
How frequent is the cleaning and disinfection of the pools?
The frequency of cleaning and disinfection of our pools will be increased.
All pool personnel will practice safe social distance policies and be vigilant of all guests, maintaining a safe distance apart from each other.
Sunbeds will be cleaned and sanitized after each use.
Please note that there is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas.
What kind of help/support can be expected from the hotel if a guest is ill due to COVID – 19?
What is the procedure in such case?
We cooperate with Covid-19 certified doctors who are available 24/7.
The hotel will bring guest in contact with a covid-19 certified medical doctor and notify proper authorities.
Is it possible to perform a rapid test or PCR test at your hotel?
AQUILA Hotels & Resorts provides approved onsite PCR or rapid tests upon request. Cost applies and varies on the type of test and destination.
How long will it take to receive the results, after performing rapid test or PCR test?
Rapid test: 10΄ minutes
PCR test: up to 24 hours
Have health and safety training measures been put in place for all employees?
All Aquila Hotels employees have been efficiently trained and certified, according to national standards and Covid-19 protocols.
Is the Aquila Hotel and Administration staff vaccinated against covid-19?
At Aquila Hotels & Resorts, the majority of our staff (more than 90%) are vaccinated with all required doses, without being obliged.
We continuously motivate our staff by promoting healthy behaviors including exercise, tobacco cessation, healthy eating, and nowadays covid-19 vaccines.
We commit that our staff will receive regularly tests so that we can ensure a 100% “safe and healthy together” environment for all: guests, staff & associates.
Stopping a pandemic requires using all the tools we have available.
Vaccination & the immunity produced by a vaccine are important parts of COVID-19 disease & will help reduce the spread of the disease.
We strongly encourage each and every person who is eligible to get vaccinated.
By getting the shot, we not only protect ourselves but we also do our part to protect our family & our coworkers in order to end this pandemic for us all.
- SERVICES/FACILITIES NOT AVAILABLE
Are there any services & facilities that will not be available?
The Aquila experience may look different in this new environment, but it will feel the same.
Ultimately, it will still be our people delivering the same attention to detail, intuitive service, and personalized care for which our brand is known and trusted.
Modifications in services, in order to fully comply with the national hygienic guidelines, may apply.
Are any restrictions in place for guests?
We expect our guests to maintain social distance, follow good respiratory hygiene, and wash and sanitize their hands frequently.
If you require any clarification or further information, please contact us at: [email protected]
Please note that this information is valid until further notice and may be updated.
For updated 2022 protocols to visit Greece, please visit:
Protocol for Arrivals in Greece – travel.gov.gr
For useful and important information regarding your travel safety, please visit:
- Last updated 04-Apr-2022 18:00 GMT+2;