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Information for our clients

Following the revised Greek Government declarations and health guidelines related to COVID-19, the temporary closure of our hotels is now extended until 31/05/2020.
The reopening date of our properties has been further extended and will be determined in due course, after which a new announcement will be sent out.
We continue to remain vigilant and follow the recommended procedures and protocols of both national and local authorities. We set the safety of our guests and our team as our top priority and ensure you that all precautionary measures, deemed necessary, are taken.

We are here to help you!

By offering flexibility and planning comfort.
We updated our cancellation policy to reflect the most recent developments for a more convenient & flexible travel.

 

Should you hold a reservation at one of our resorts, please note the following:

Existing reservations with arrival date until May 31st 2020:
  • If you booked your stay directly with Aquila Hotels & Resorts or through an Online Travel Agent, you have been notified with the alternatives offered. In case you have not yet received any notification, please contact us in order to update you with the available options.
  • If you bought your stay through a travel provider (Tour Operator, Travel Agent) please contact them directly.
Existing reservations booked until March 19th 2020 with arrival dates from June 1st to October 31st 2020 (for the Atlantis city hotel: December 31st 2020):
  • If you booked your stay directly with Aquila Hotels & Resorts or through an Online Travel Agent:
For Fully Flexible rates the following apply:
  1. You may cancel your reservation with no penalty up to 7 days prior to arrival (for the Atlantis city hotel: up to 2 days prior to arrival).
    Deposits will be refunded in priority within the period of your stay.
  2. You can modify your reservation to a later date within 2020 or until 31/10/2021 (for the Atlantis city hotel: 31/12/2020), with no penalty.Deposits will be transferred to your new reservation & as a token of our appreciation for rebooking with us, we shall offer you a 20% added credit* of the value of your deposit.
    Modified reservations falling into pricing periods the same as the original reservation will retain the initial price.
    Modified reservations falling into pricing periods higher than the original reservation will be charged with the price difference.
    Modified reservations falling into pricing periods lower than the original reservation will benefit from the price difference.
For Non-Refundable rates the following apply:
  1. You may cancel your reservation with no refund.
  2. Since we continuously try to be of assistance, we now offer free modification of non-refundable reservations. Reservations can be modified to a later date within 2020 or until 31/10/2021 (for the Atlantis city hotel: 31/12/2020), with no penalty. Deposits will be transferred to your new reservation & as a token of our appreciation for rebooking with us, we shall offer you a 20% added credit* of the value of your deposit. Modified reservations falling into pricing periods the same as the original reservation will retain the initial price. Modified reservations falling into pricing periods higher than the original reservation will be charged with the price difference. Modified reservations falling into pricing periods lower than the original reservation will benefit from the price difference.
  • If you bought your stay through a travel provider (Tour Operator, Travel Agent) please, contact them directly.

 

It is you, our valued guests, who inspire us to continuously innovate and deliver the unique, exceptional experience that we do.
Our aim is to offer you as much flexibility and planning comfort, as possible.
Keep the summer dream alive! Start now by adjusting your reservation!
We are all at your disposal on: [email protected]
Aquila Atlantis City Hotel: [email protected]
Stay Safe, be patient &..Dream!

 

*Terms and conditions
  • The additional credit can be used in accommodation, food and beverage, or any other consumption (not applicable to outsourcing services, such as watersports, mini market, spa, etc.)
  • The additional credit is offered per room / per booking
  • Reservation amendments are subject to availability. Seasonal rate differences may apply for 2021
  • In case the total value of all consumed services until the end of your stay is of lesser value than the initial deposit, the outstanding amount
  • a) will remain to your credit for a period of time mutually agreed, or
  • b) will be refunded at the end of your stay.
  • No refund applies to the additional credit, should it not be fully utilized.
  • If the total value of your accommodation and all additional services consumed during your stay with us exceeds the value of your deposit plus the value of the additional credit, the remaining difference will be settled prior to your departure.
  • The above complies with the article 70, paragraph 4 of the act of legislative content issued on April 13th, 2020.

 

Last updated 09-May-2020 16:00 GMT+2

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